The jewel
Question: How do I choose my jewelry?
Choose your jewelry by browsing our online collection. Select the model you like and personalize it when ordering by specifying details such as the metal used.
Question: How do I personalize my jewelry?
Personalize your jewelry when ordering: color, metal of the bail (gold or silver), addition of a chain, dimensions for the rings and engraving option.
Question: Does the jewelry come with a chain?
Sterling silver bail jewelry includes a 16-inch silver chain, stainless steel bail jewelry includes a matching chain, while gold bail jewelry does not include a chain.
Question: I would like the pearl but without a chain. Is this possible?
Yes, you can choose the “no chain” option when selecting the desired item.
Question: How can I customize the chain for my jewelry?
Additional chains in silver, gold or stainless steel are available on our website, with length and metal options to choose from.
The engraving
Question: How do I add a personalized engraving to a piece of jewelry from JEWELRY FUNÉRAIRE?
Noticed : Make sure the information and files you upload are clear and accurate to ensure the best results.
The ashes
Question: How many ashes should I send?
Place one teaspoon of ashes in a well-labeled resealable plastic bag. Add a second teaspoon for orders of more than 5 pieces.
Question: How to send the ashes to the FUNERARY JEWELRY workshop?
After placing the order, the FUNERAL JEWELRY Workshop will contact you to arrange a time when the courier can come and collect the ashes.
Question: How do I know if the FUNERAL JEWELRY Workshop has received my ashes?
An acknowledgment of receipt will be sent to you by email upon receipt of the ashes.
Question: How are the ashes incorporated into the jewelry?
The ashes are cast in glass or embedded in gold, silver, or resin. Sometimes a hermetically sealed cavity is created to hold the ashes.
Question: What happens to unused ashes?
The Creation Process
Question: How are ethical principles taken into account at JEWELRY FUNERARY?
At FUNERAL JEWELRY, we create each piece of jewelry with respect, dignity and integrity to preserve its emotional meaning.
Question: Are the jewels from BIJOUTERIE FUNÉRAIRE exclusive creations?
Absolutely, all the pieces of the FUNERARY JEWELRY are exclusive creations. Each piece of jewelry is unique, reflecting the singularity of each memory.
Question: What techniques are used to create the jewelry sold by BIJOUTERIE FUNÉRAIRE?
The jewelry from BIJOUTERIE FUNÉRAIRE is created with precision through lapidary art, glass art and jewelry, respecting the materials and with artisanal know-how for unique pieces.
Question: What materials are used to make jewelry at BIJOUTERIE FUNÉRAIRE?
Each piece of jewelry sold at BIJOUTERIE FUNÉRAIRE is made of noble and durable materials such as Moretti glass, crystal, fused glass, resin, silver, gold and other organic materials.
Question: Is each piece of jewelry from BIJOUTERIE FUNÉRIRE truly unique?
Yes, each piece of jewelry is unique. Although it follows a pattern, the colors and shape vary depending on the ashes and the manufacturing process. This makes each piece exclusive and special.
The deadlines
Question: What is the time frame for the recovery of ashes by the FUNERAL JEWELRY?
The time between sending the order and collecting the ashes by registered mail is generally between 24 and 48 hours.
Question: When does the creation of the jewel begin at the BIJOUTERIE FUNÉRAIRE workshop after receiving the ashes?
The creation of your jewelry begins within 48 hours of receiving the ashes.
Question: How long does it take to make a piece of jewelry at BIJOUTERIE FUNÉRAIRE?
Dès réception des cendres, la fabrication du bijou démarre et prend environ 30 jours pour être achevée, assurant ainsi la qualité et la valeur émotionnelle de chaque création.
Transportation
Question: Who covers the transportation costs for collecting the ashes?
The BIJOUTERIE FUNÉRAIRE workshop covers the transportation costs for collecting the ashes, thus ensuring a secure and respectful reception of the material.
Question: How much does the shipping cost for delivering the parts ordered?
The shipping costs for delivery of the parts are 15$.
Question: Are shipping costs included in the invoice when ordering?
Yes, 15$'s shipping costs are included in the invoice sent to the customer when ordering. This covers the cost of securely delivering the jewelry to the address specified at the time of purchase.
Warranty and Refunds
Question: How long is the warranty on FUNERARY JEWELRY jewelry?
Your jewelry is covered by a warranty against any defects in materials and workmanship for a period of 60 days under normal use.
Question: What items are not covered by the FUNERAL JEWELRY warranty?
The warranty does not cover damage due to accident, abuse, allergies, oxidation, misuse or improper use.
Avoid contact with water and strong chemicals such as silver polish, pool and spa cleaners, as they can damage your jewelry.
Question: How do I make a warranty claim for a piece of jewelry from BIJOUTERIE FUNÉRAIRE?
If a material or manufacturing problem occurs within 60 days of purchase, please contact our customer service by phone or email. We will help you resolve the issue promptly.
Question: What is the refund policy?
All sales are considered final once payment has been recorded and no refunds are offered due to the personal and unique nature of each creation.
Repairs
Question: Are repairs to FUNERARY JEWELRY jewelry free during the warranty period?
Yes, during the 60 days warranty, repairs of the jewelry of the BIJOUTERIE FUNÉRAIRE (in 15 working days) are free for manufacturing defects or problems related to the material. Damage due to misuse or inappropriate conditions is not covered.
Question: Are shipping costs covered for repairs during the warranty period of BIJOUTERIE FUNÉRAIRE jewelry?
Yes, during the 60-day warranty period, BIJOUTERIE FUNÉRAIRE covers transportation costs for repairs covered by the warranty.
Question: Are there any fees for repairs to FUNERAL JEWELRY jewelry after the 60-day warranty period?
Yes. After the 60-day warranty period, repair fees will be charged regardless of the type of use, whether proper or improper.
Additional Information
Question: Is there an informative document regarding the process of acquiring a piece of jewelry at BIJOUTERIE FUNÉRAIRE that I can download and consult at my leisure?
Yes, a Companion Guide has been specifically designed to be downloaded, printed and consulted, thus facilitating the process of acquiring a piece of jewelry from BIJOUTERIE FUNÉRAIRE.
Question: What details are included in the FUNERAL JEWELRY Accompanying Guide?
The Companion Guide presents an exhaustive compilation of the information available on our website, providing a complete and detailed view of our services and procedures.
Question: How can I download the FUNERAL JEWELRY Companion Guide in PDF format?
You can download the FUNERAL JEWELRY Support Guide in PDF here: jewelryfuneraire.com/guide.pdf. You will also find this link on each product page.
Contact
Question: How can I get personalized advice on the care of my jewelry purchased from BIJOUTERIE FUNÉRAIRE?
On our website, you can fill out a form in the “contact” section to obtain personalized advice on the care of your funeral jewelry.
Question: How can I get details about the warranty and repair procedures for JEWELRY FUNÉRAIRE jewelry?
Email us at info@bijouteriefuneraire.com to receive detailed information on the 60-day warranty and repair procedures beyond this period.
Question: How can I get additional support regarding FUNERAL JEWELRY products?
For any further assistance, please call us at (450) 559-5150. Our team will be happy to answer your questions and provide you with any assistance needed.
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