Info – Frequently Asked Questions

FAIR:

frequently asked Questions

Find answers to many of your questions about chains, bails, ashes, and pick-up and delivery service.

Does the jewelry come with a chain?

When the sterling silver bail is chosen, a 16 inch sterling silver courtesy chain is offered free with the jewellery. If the bail is stainless steel, the courtesy chain will also be stainless steel. Gold jewelry comes without a chain.

 

I would like the pearl but without the chain. Is it possible?

Yes. Simply choose the “no chain” option when selecting the desired item.

 

How much ash should I send?

Place a teaspoon of ashes in a well-identified resealable plastic bag. Add a second teaspoon for orders over 5 pieces.

 

Did you receive my ashes?

An acknowledgment of receipt will be sent to you by email upon receipt of the ashes.

 

How long will it take before I receive my jewelry?

The order is processed within 48 hours of receipt of the ashes and delivered by registered mail within 14 working days. 

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